Terms & Conditions
By accessing this website or engaging the services of Alpha One Creatives (“we”, “our”, or “the Company”), the client (“you” or “the Client”) agrees to be bound by the following Terms and Conditions. Hiring Alpha One Creatives or using our services constitutes full acceptance of these Terms, whether or not a written agreement has been signed.
1. Scope of Services
Alpha One Creatives provides professional real estate media services, which may include but are not limited to photography, videography, drone imaging, 3D virtual tours, floor plans, and marketing content.
Services are rendered based on project scope and availability, and are subject to confirmation and scheduling.
2. Booking and Cancellations
- All bookings must be confirmed in advance via email, phone, or written agreement.
- Cancellations made less than 24 hours prior to the scheduled shoot time are subject to a cancellation fee of 50% of the quoted service total.
- One-time rescheduling is permitted with a minimum of 24 hours’ notice at no additional cost. Further changes may result in additional fees.
3. Property Access and Preparation
- It is the Client’s responsibility to ensure that the property is photo-ready and accessible at the scheduled time.
- Properties that are not adequately prepared may result in substandard media, for which Alpha One Creatives shall not be held liable.
- In the event of denied access, no-show, or lockbox issues, a call-out fee of up to $100 may apply.
4. Turnaround Time
- Standard turnaround time for media delivery is 1 to 3 business days following the shoot, depending on the size and complexity of the project.
- Expedited delivery may be available upon request and may be subject to an additional fee.
- Delays caused by client-side changes, late information submission, or weather are not the responsibility of Alpha One Creatives.
5. Billing & Late Payments
- All invoices are due and payable on the date of issue, unless otherwise agreed to in writing by both parties.
- A late payment fee of 20% per month (compounded monthly) will be applied to any outstanding balance not paid by the due date.
- Alpha One Creatives reserves the right to withhold delivery of all media and project files until full payment has been received.
- The Client shall be responsible for any and all costs of collection, including administrative fees, attorney’s fees, and court expenses incurred by Alpha One Creatives in pursuit of unpaid invoices.
6. Revisions and Refunds
- One round of minor revisions is included if requested within 5 business days of delivery.
- Additional revisions, re-edits, or changes required due to client-side updates or errors may be billed separately.
- Alpha One Creatives reserves the right to withhold delivery of all media and project files until full payment has been received.
- Refunds are issued at the sole discretion of Alpha One Creatives and only in cases where services were not delivered as agreed, subject to a written evaluation.
7. Licensing and Intellectual Property
- All media produced by Alpha One Creatives remains the intellectual property of the Company unless explicitly transferred by written agreement.
- Clients are granted a limited, non-exclusive, non-transferable license to use the media solely for the marketing of the property or related business promotion.
- Unauthorized reproduction, resale, or reuse of media for future listings, clients, or purposes is strictly prohibited.
8. Third-Party Use and Misuse
- Alpha One Creatives is not responsible for any misuse or unauthorized use of media by third parties once files are delivered.
- It is the Client’s responsibility to ensure proper use of media in accordance with MLS, real estate board, and local advertising guidelines.e Creatives is not responsible for any misuse or unauthorized use of media by third parties once files are delivered.
9. Limitation of Liability
- Alpha One Creatives shall not be held liable for any incidental, indirect, or consequential damages arising from the use or inability to use delivered media.
- Liability, if any, shall be limited strictly to the amount paid by the Client for the specific service that gave rise to the claim.
10. Privacy and Data Use
- All client data, including contact information and project details, are stored securely and used solely for business operations.
- We do not share or sell client information to third parties, except where legally required or necessary to complete services.
11. Amendments to Terms
- These Terms and Conditions are subject to change without notice. Continued use of our services constitutes acceptance of any such revisions.
- Clients are encouraged to review the most current version available on our website prior to booking.
12. Governing Law
- These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia, Canada, and any disputes shall be resolved in the courts located therein.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at: